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Conditions of Warranty

  1. Commencement of Warranty
    This warranty shall commence from the date of handover or the date the customer takes possession of the property, whichever occurs earlier.

  2. One-Time Replacement
    All warranties provided are limited to a one-time replacement or repair of defective materials or workmanship.

  3. Residential Use Only
    This warranty is applicable exclusively for residential purposes. It shall be null and void if the product is used for commercial purposes.

  4. Inspection Requirement
    Repairs or replacements under this warranty will only be carried out following an inspection of the defect by Big Design Interior Sdn Bhd their authorized representatives.

  5. Exclusion of Indirect Liability
    Big Design Interior Sdn Bhd shall not be liable for any indirect, incidental, or consequential loss or damages incurred by the customer. The customer’s exclusive remedy under this warranty shall be limited to repair or replacement as stipulated herein.

  6. Alternative Accommodation
    The company shall not be responsible for providing or compensating for alternative accommodation during repair work. The customer must make such arrangements independently, if necessary.

  7. Exclusions from Warranty Coverage
    This warranty does not cover defects or damages caused by factors outside the control of Big Design Interior Sdn Bhd, including but not limited to:

    • Natural disasters such as earthquakes, floods, and cyclones;

    • Vandalism;

    • Acts of God;

    • Improper or unauthorized use of the product;

    • Normal wear and tear;

    • Surface contaminants;

    • Structural defects or failure of prior coatings;

    • External factors not under the control of the company.

  8. Timeliness of Repairs
    Big Design Interior Sdn Bhd will make every effort to complete repairs as promptly as possible. However, no liability shall be assumed for delays in the completion of such works.

  9. Control of Repair Process
    Big Design Interior Sdn Bhd reserves the sole right to manage, supervise, and monitor all repair work conducted under this warranty, ensuring compliance with company specifications and instructions. Contractors appointed by the company shall carry out all necessary repairs.

  10. Additional Charges
    Any additional charges incurred for work outside the scope of the original repair or replacement will be charged to the customer. The customer shall be informed of these charges in advance.

  11. Limitation of Warranties
    No other warranties, either express or implied, extend beyond the terms set forth in this document. This warranty is exclusive and in lieu of all other warranties, obligations, and liabilities.

  12. Dispute Resolution
    Neither party shall initiate any court or arbitration proceedings regarding this warranty policy before fully exhausting the evaluation and remediation process set forth herein. All facts and matters relating to disputes shall be treated as confidential.

  13. Customer Obligations
    The customer shall ensure that basic necessities, such as ladders, stools, buckets, and water, are provided at the worksite as required for repairs.

  14. Authority to Make Repairs
    All decisions concerning the repair or replacement of materials, whether partial or complete, shall be made at the sole discretion of an authorized representative of Big Design Interior Sdn Bhd following an inspection of the defect.

  15. Customer Responsibility for Dismantling and Reassembly Costs
    The cost of dismantling, reassembly, and relocation of any product required for repair or replacement shall be borne by the customer.

Big Design Interior Sdn Bhd provides a warranty for on-site services related to project scope for the durations specified below:

Project Scope
Warranty Period
Painting
Up to six (6) months
Ceiling
Up to six (6) months
Electrical
Up to six (6) months
Plumbing
Up to six (6) months
Built-in Cabinet
Up to twelves (12) months
Lighting Fixtures
Up to twelves (12) months
Other
Refer to Table below

Painting

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, such defect shall be rectified in accordance with the claim policy as detailed below.

1. Warranty Applicability:

This warranty shall apply under the following conditions:

  • The total painted surface area exceeds five hundred (500) square feet, subject to satisfactory inspection by an authorized representative of Big Design Interior Sdn Bhd.

  • Big Design Interior Sdn Bhd shall provide replacement paint, provided that the specific paint code (required for replacement) has not been discontinued by the manufacturer.

  • "Paint defect" shall be defined as the occurrence of any of the following:

    • Loss of film integrity, including flaking or peeling, where one coat of paint detaches from another, or where the paint film detaches from the substrate.

    • Color fading beyond normal limits.

    • Formation of fungus or algae on wall surfaces, affecting an area of at least ten (10) square feet.

Additionally, the customer must have utilized the complete painting system as recommended by Big Design Interior Sdn Bhd, which includes the application of an undercoat of primer, followed by two coats of putty, and two coats of paint on all surfaces.

2. Exclusions to Warranty Coverage:

This warranty shall be rendered void under the following circumstances:

  • The presence of intermittent water dripping caused by nearby vegetation, air-conditioning units, or other sources of water leakage, including plant pots or similar objects.

  • Water penetration due to capillary rise from the ground level, seepage, or continuous dampness affecting the surface.

  • Defects arising from contamination of the surface or structural failures.

    • In coastal areas, where fading and chalking may naturally occur on surfaces, such occurrences shall not be considered as paint failure if they are within normal limits.

  • Damage to the painted surface caused by fire, excessive heat exposure, corrosive substances, abrasive materials, or any damage resulting from actions by the customer, including without limitation, rework or fitting carried out by the customer after the handover.

The replacement cost shall include the cost of the paint and labor necessary to rectify the specific area affected by paint failure at the time of lodging the claim.

Plaster Ceiling

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, such defect shall be rectified in accordance with the claim policy detailed below.

1. Warranty Applicability:

This warranty shall apply under the following conditions:

  • The total plaster ceiling surface area exceeds one hundred and fifty (150) square feet, subject to satisfactory inspection by an authorized representative of Big Design Interior Sdn Bhd.

  • Big Design Interior Sdn Bhd shall repair the defective area and provide labor for the re-application of the paint coat, as necessary, to rectify the plaster ceiling failure in the affected portion only.

  • "Plaster ceiling defects" shall be defined as any of the following occurrences:

    • Loss of board integrity, flaking, or peeling of the joint compound from the substrate.

    • Cracks on the plaster surface.

    • Formation of fungus or algae on wall surfaces, affecting an area of at least five (5) square feet.

Additionally, the customer must have used the entire plaster ceiling system as recommended and installed by Big Design Interior Sdn Bhd. All materials used for the plaster ceiling must have been approved by Big Design Interior Sdn Bhd and sourced from the same manufacturer. Any mixture of brands or use of non-approved materials shall render the warranty null and void.

2. Exclusions to Warranty Coverage:

This warranty shall be rendered void under the following circumstances:

  • The presence of intermittent water dripping caused by nearby vegetation, air-conditioning units, or other sources of water leakage, such as plant pots or similar objects.

  • Water penetration due to capillary rise from the ground level, seepage, or continuous dampness affecting the surface.

  • Physical damage caused by external forces or entities.

  • Defects arising from structural failure or defects in the substrate to which the ceiling is anchored.

    • In coastal areas, natural fading and chalking of surfaces within normal limits are not considered plaster ceiling failure.

Electrical

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, such defect shall be rectified in accordance with the claim policy detailed below.

Electrical

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, such defect shall be rectified in accordance with the claim policy detailed below.

1. Warranty Applicability:

This warranty shall apply under the following conditions:

  • The total value of the electrical work carried out exceeds MYR 5,000, and no issues related to voltage fluctuation or input power source are found during inspection by an authorized representative of Big Design Interior Sdn Bhd.

  • Big Design Interior Sdn Bhd shall provide replacement materials, provided that such materials have not been discontinued by the manufacturer, and labor for re-application, as necessary, to rectify the electrical failure.

  • For the purposes of this warranty, "electrical defect" shall include any of the following occurrences, subject to the conditions set forth in this document:

    • Electrical short circuits or tripping of circuits.

    • Loose contacts in plugs or switches.

Additionally, the customer must have used the complete electrical wiring system as recommended and installed by Big Design Interior Sdn Bhd, and must have employed appropriate appliances in the designated ports or points.

2. Exclusions to Warranty Coverage:

This warranty shall be rendered void under the following circumstances:

  • Water penetration due to capillary rise from the ground level, seepage, or continuous dampness affecting the electrical systems.

  • Electrical failures resulting from physical damage to conduits, wiring, switches, or plates.

  • Problems arising from issues with the input power source.

  • Inappropriate power input to the main electrical system.

  • Electrical work that has been repaired, altered, or modified by any representative other than those authorized by Big Design Interior Sdn Bhd.

  • Improper use of electrical points and appliances.

The replacement cost shall include the cost of electrical items, including wiring, switches, conduits (if required), and labor necessary to rectify the failure at the time of lodging the claim.

Plumbing Work

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, the defect shall be rectified in accordance with the claim policy as outlined below.

1. Warranty Applicability: 

This warranty shall apply under the following conditions:

  • The total value of the plumbing work carried out exceeds MYR 5,000, subject to satisfactory inspection by an authorized representative of Big Design Interior Sdn Bhd.

  • Big Design Interior Sdn Bhd shall provide replacement or rectification of the defective plumbing work, provided that the particular plumbing material is still available and has not been discontinued by the manufacturer.

  • "Plumbing defect" shall be defined as the occurrence of any of the following:

    • Leakage in plumbing or sanitary pipes.

    • Manufacturing defects in the plumbing materials.

2. Exclusions to Warranty Coverage: 

This warranty shall be rendered void under the following circumstances:

  • Defects or issues arising from factors outside the control of Big Design Interior Sdn Bhd, including but not limited to:

    • Poor quality or improper water supply to the property.

    • Water penetration caused by capillary rise, water leakage, seepage, or continuous dampness affecting the plumbing systems.

    • Physical damage or mishandling of plumbing systems.

    • Repairs, alterations, or modifications performed by any person or entity other than an authorized representative of Big Design Interior Sdn Bhd.

    • The presence of contaminants on the surface.

The replacement cost shall include the cost of plumbing pipes, accessories, and labor necessary to rectify the specific failure at the time of lodging the claim.

Built-in Cabinet

If any defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd, such defect shall be rectified in accordance with the claim policy outlined below.

1. Warranty Applicability: 

This warranty shall apply under the following conditions:

  • The built-in cabinet installation has been completed by Big Design Interior Sdn Bhd, subject to satisfactory inspection by an authorized representative.

  • Big Design Interior Sdn Bhd shall provide replacement or rectification of the defective cabinet, provided that the particular material used for the cabinet has not been discontinued by the manufacturer.

  • "Cabinet Defect" shall be defined as the occurrence of any of the following:

    • Structural damage or warping of the cabinet frame.

    • Manufacturing defects in the assembly or materials of the cabinet.

    • Manufacturing defects in the assembly, joints, or construction of the cabinet, leading to misalignment or poor structural integrity.

    • Failure of the cabinet doors, such as improper alignment, difficulty in closing or opening, or detachment from the cabinet frame.

    • Delamination of cabinet surfaces, where veneer, laminate, or other surface materials peel or separate from the substrate.

    • Cracking, splitting, or buckling of the cabinet panels or shelves due to defects in materials or workmanship.

2. Exclusions to Warranty Coverage: 

This warranty shall be rendered void in cases where defects arise from factors beyond the control of Big Design Interior Sdn Bhd, including but not limited to:

  • Normal wear and tear of the product.

  • Cosmetic damage, such as scratches, dents, chips, cuts, or other damages caused by impacts or accidents, unless such damage is the result of defects in materials or workmanship and is reported to Big Design Interior Sdn Bhd within thirty (30) days of handover.

  • Damages caused by power surges or outages.

  • Damages resulting from water leakage from water outlets or spillage due to negligence by the user.

  • Damages caused by fire, flood, explosion, acts of God, or other external factors beyond the control of Big Design Interior Sdn Bhd.

  • Damages arising from lack of maintenance, negligence, misuse, or intentional damage.

  • Damages caused by extreme conditions, including excessive exposure to direct sunlight, moisture, or extreme temperatures.

  • Defects caused by pets or household pests, including but not limited to termites, ants, wood borers, and rats.

  • Natural variations in color, texture, or materials, as well as changes arising from the natural aging of the wood, or the deterioration or tarnishing of surface finishes.

  • Any repairs, modifications, alterations, or dismantlement carried out by unauthorized parties.

The replacement cost shall include the cost of cabinet materials and labor necessary to rectify the specific failure at the time of lodging the claim.

Lighting Fixture

 If a defect is identified upon inspection by an authorized representative of Big Design Interior Sdn Bhd or Together Living Sdn Bhd, the defect shall be rectified in accordance with the claim policy outlined below.

1. Warranty Applicability:

This warranty shall apply under the following conditions:

  • The lighting fixture was supplied and installed by Big Design Interior Sdn Bhd.

  • The defect is identified within six (6) months from the date of handover, subject to satisfactory inspection by an authorized representative.

  • The warranty covers the following failures:

    • Malfunctioning of the lighting fixture due to manufacturing defects.

    • Premature failure of internal components, such as the LED module, driver, or wiring.

    • Flickering, dimming, or failure to illuminate due to defects in materials or workmanship.

    • Electrical short circuits or tripping caused by faulty components within the lighting fixture.

2. Exclusions to Warranty Coverage:

This warranty shall not cover:

  • Defects or damages arising from improper use, handling, or installation by parties other than Big Design Interior Sdn Bhd.

  • Damage caused by power surges, voltage fluctuations, or improper electrical connections.

  • Physical damage, including cracks, dents, or breakage of glass or other external components caused by external impacts or mishandling.

  • Water damage or moisture ingress due to exposure to inappropriate environmental conditions or improper placement.

  • Normal wear and tear, including fading or discoloration of the fixture’s exterior finish.

  • Damage caused by fire, flood, explosion, acts of God, or other external factors beyond the control of Big Design Interior Sdn Bhd.

  • Modifications, alterations, or repairs made to the lighting fixture by unauthorized personnel.

Other warranty on product, services and material for the period as set below:

Products & Services & Material(s)
Period
Warranty
Exceptions
Furniture & Fixtures
Period as defined by the Manufacturer
Warranty as per terms given by the specific brands
Exceptions to the warranty coverage are subject to the specific terms and conditions provided by the respective brands.
Misc Products
Period as defined by the Manufacturer
Warranty
The company shall not be held liable for any warranty coverage or claims pertaining to products or items that are typically excluded from warranty terms as per general industry standards.
Electrical Switches and Lights Fixtures
Period as defined by the manufacturer
The warranty terms provided by the manufacturer shall apply. The company does not provide any additional warranty.
Exclusions as defined by the manufacturer, shall apply.
Sinks &Taps
Period as defined by the manufacturer
The installation of taps and drain pipes is not covered under warranty for any leakage occurring after the handover.
The company shall be responsible for rectifying any leakage occurring during and immediately after the installation works carried out by the company.
Gas Piping, Tiling and Civil Works
No Warranty
No Warranty
There is no warranty in relation to Gas Piping, Tiling and Civil Works except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client.
Mirrors Glass and fragile items
No Warranty
No Warranty
There is no warranty in relation to Mirror glass and fragile items except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client.
Electrical Appliances
Period as defined by the manufacturer
Warranty terms as defined by the manufacturer
Exclusions as defined by the manufacturer, shall apply
Countertops – (Applies to all types of countertops, including natural materials such as granite and engineered materials such as quartz stone and engineered marble.)
No Warranty
No Warranty
There is no warranty in relation to countertops except during the final quality control (QC) inspection conducted by the company at the time of handover to the client. Any issues identified during this inspection will be rectified by the company at no additional cost or expense to the client.
Part or accessories of cabinet & Wardrobe
Period as defined by the Manufacturer
Warranty as per terms given by the specific brands
Exclusions as defined by the manufacturer, shall apply
Hardware
Period as defined by the Manufacturer
Warranty as per terms given by the specific brands
Exceptions to the warranty coverage are subject to the specific terms and conditions provided by the respective brands.
Blum Hinges for Cabinet & Wardrobe (if Applicable)
Limited Lifetime Warranty
Warranty as per terms given by Blum
Exclusions as defined by Blum
Standard Hinges for Cabinet & Wardrobe
1 Year Warranty
Warranty as per terms given Big Design Interior Sdn Bhd
Exclusions as defined by Big Design Interior Sdn Bhd

Contact Information

011 - 3130 2914

Our Group of Companies

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Together Interior

Lot Unit 3A.7, Kompleks Komersil Akasa, Jalan Akasa, Akasa Cheras Selatan, 43300 Seri Kembangan, Selangor

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